Our Reviews

My windshield wipers were not working, brought my car in, took a look at it, told me exactly what is was and parts it needed. They ordered the parts. I left my car and they put the parts in the next day. I have had all my cars serviced at Vachon (formerly King) for years. David Guillot, Bill and his team are THE BEST, people you can trust! Chris Jackel Webster MA 01570

It was a nice experience, had been looking for something used at several different dealers. Gary is the only one to call me back with options. Then the 6.2 stop sale happened. I decided to go new, because of his follow up’s, I called him.

From diagnosis to completion to service was outstanding

PERFECT

Everyone was very friendly and made the experience a pleasant one.

everyone is friendly and courteous

Professional and on time

The service was above and beyond Ross was excellent and always kept me updated

Appointment was honored and the service was done in a timely manner.

As seen for oil change and tire rotation 6/24 and had tire blow on 6/26 on highway. When having the tire changed it was noted lug nuts were loose. Checked 3 other tires and able to remove lug nuts by hand

good

Very Nice. Great people.

Always listens carefully

Had to get my truck towed there 2 days later my truck was repaired . So far so good.. service depth is excellent.

It was excellent very good communication

service was performed and attention to detail on some of my concerns was corrected. All in all a pleasant experience

Always bring my vehicle to Vachon, they treat me great

Very easy and stress free

It was easy! Good salesman and the financial guy (I’m terrible with names-sorry) were thorough and very nice.

Always a pleasure getting my service needs done at Vachon. They don’t hassle you into getting things you don’t need right away.

We have purchased several new and used cars at this dealership. It is always "pain free". This particular time was the best new car purchase experience I have ever had. Purchased a new GMC Acadia. There was no pressure, and the entire staff is easy to work with from the test drive and trade in to the financing and final sale. I will most certainly go back for my next car purchase.

Great service. Vey timely

Top quality service! Very accommodating.

Everything was great

They didn't address an issue with dashboard warning lights

Excellent Service

I showed up with a tire problem with no appt. and they took it in within a reasonable time and fixed the problem with no hassles and a smile. Many thanks to vachon gmc, putnam

From start to finish, everyone was very pleasant to deal with and very accommodating. It was a great experience.

Quick and easy

Timely aeevice

Blair and Chris made this the easiest vehicle purchase we’ve been a part of!

Always a good experience

Kind knowledgeable staff, available and accommodating.

Dealership is always friendly, knowledgeable, fashion, and they remember your name

Thank you to Stew and the team. I am very happy with my new AT4 and I look forward to working with everyone again.

people were polite

Gary was great. Very nice, willing to help in every way. Not pushy, very knowledgeable.

It was Good

all went well - on time and complete

very easy

Went good but I was told they rotated my tires. Even asked on pick up and counter guy and technician said they got rotated. They obviously were not. Even noticed on receipt it said they weren’t. Don’t know why I was lied to.

Professional answered all questions and and understanding

I am beyond unhappy and quite infuriated to be honest. I have a 2024 Sierra 2500HD that I recently brought in for service. Please note, this is the first brand new vehicle I have every owned. I have always taken care of preventative maintenance myself. I came for my first recommended oil change and waited for the service to be complete. It was done in a timely manner. Afterwards, my husband asked if my tires had been rotated and I looked at my receipt and it stated they had. This seemed very unlikely however since there were not fingerprints on my dirty rims and no marks from an impact gun that would be required to remove the lugnuts to remove the tires. I shrugged it off. Last week it was time to get my second oil change. This time, I decided to label my tires 1-4 so I would know exactly what tire was where so I would know if the tires had been rotated. When I dropped the vehicle off, I specifically asked this time that the tires get rotated. I was assured this was done at every oil change. This time I left the vehicle there and returned later in the day to pick it up. I looked at my printed invoice to see what was done and it clearly stated that my tires had been rotated. When I looked at my tires, once again there were no fingerprints on the rims, no marks from where an impact socket would have touched the lugnuts. Low and behold, the numbers on the tire revealed that the tires were in the identical position on the vehicle that they were when I dropped the vehicle off. This proved that the tires had not come off the vehicle and had not been rotated. I called to speak to the supervisor and he assured me they had been rotated. He went so far as to tell me that he personally saw the tires off of the vehicle. He proceeded to give me a whole explanation as to why it is important to rotate the tires at every oil change, because clearly he does not realize that I have been working on cars my whole life. Despite me telling him that the tires 100% did not come off the vehicle, he refused to admit that this was possible. He stated that I could bring the vehicle back at my convenience to have the tires rotated. Unfortunately, time is not something I have much of, so to have to return to the dealer to have something done that should have been done in the first place is extremely inconvenient. The following day I had my husband stop at the dealership to see if the response would be different coming from a man. The manager was not there, but a technician was. The technician again perpetuated the lie stating that the tires had been rotated. My husband brought him out to the truck so he could demonstrate how the wheel could possibly come off the vehicle and he immediately made a fingerprint on the rim. This further demonstrated that the tires were not touched. The lying is infuriating. I would have much rathered they tell me that they ran out of time and did not rotate the tires. To continually try to insist the tires were rotated has done nothing by infuriate me. My vehicle has now been in for two oil changes and neither time have the tires been rotated. This makes me wonder if the oil filter has been changed. Unlike older vehicles where you can see the spin on filter, this vehicle has a cartridge filter so it is impossible to really know for sure if it has been changed if you did not witness it first hand. I have completely lost faith in the dealership. I am extremely angry that a business would operate like this. Being a business owner myself, it is appalling that things like this go on and management seems to think it is ok.

Excellent customer service, I have a GMC dealership less than a couple of miles for me But I drive to Vachon GMC for my service.

Great service

Always there and helpful

pleasant staff

The service dept set me up ASAP, had my truck repaired in 1.5 days. So far so good.

Thank you so much for assisting me to purchase my new vehicle! Everyone was so helpful and the transaction was quick! So pleased!

Everything was great start to finish.

Prompt and professional service.

Quick and courteous

Excellent job! The service was prompt and everything was explained properly.

Friendly and relaxed

My experience with the dealership is always a positive one. Working with Bill in the service department is excellent. The service department goes above and beyond to make sure my truck is serviced correctly.

All good

They took my vehicle in and changed out the steering wheel it was completed quickly and they even washed my truck!

Were good

Our battery was continuously dying and diagnostics showed it was fine, it died again the next morning. I understand the need to send us home but I wish they dug deeper the first time.

Always do a good job.

AT VACHON DEALERSHIP TO SWAP OUT FACTORY INSTALLED RECTANGULAR ASSIST STEPS WITH BLACK 4" ROUND ASSIST STEPS. SERVICE PEOPLE WERE VERY PROFESSIONAL, COURTEOUS, AND EFFICIENT. A PLEASANT SERVICE APPOINTMENT!!

quick and easy

Always courteous and professional

Great job guys, thank you! The vehicle was done far sooner than I expected and runs great. I appreciate the time a care you took and especially the bath you gave it afterward. It was accumulating a lot of road salt and grime. You certainly exceeded expectations!

Always great in service

Great job and very friendly

All the staff are always helpful and professional! They do a great job!

The service staff is very professional, very accommodating and explained the service my car needed to get that darn check engine light to stay off. Very pleased with the service.

.

Very professional and fast!

Everything I needed and more. Always a good experience

Got me in on time , quoted me an hour finish on time. thank you

Fast on time service.

Oil change, covered under certified used car warranty. But sold me supposed recommended overpriced fuel system treatment

Always great service at Vachon!

This is the third time I have used this dealer for service. And all three times we have waited days for parts. This was actually a return visit from the second time because the part took so long to come in and they still had to wait 2 days to get another part. I don’t know if they just don’t carry any inventory for parts or what the issue is but this is highly likely our last visit and will try another dealer.

Alsways an easy in and out with the service team. No hassles.

First time buyer at Vachon. I was looking for an SUV with AWD and reached out to my dealer in Rhode Island to find out the salesman I have been either leasing or buying vehicles from joined the Vachon Team. The Salesman, Gino reached out to me and made the process super easy as I wanted GMC Terrain Blackout edition. I do not live close by, I live in Fall River, MA. We did everything online so when I went to the dealer it was just a simple delivery of the new vehicle. Gino is a great sales man and I have been getting cars from him since 2011. The finance dept was also great to deal with and no pressure to buy “extras” I highly recommend Vachon GMC

I thought my appointment was at 10:00 am but was actually 11:00. They accommodated me in the mix up and got me in for service asap.

The service guys are great

Always a great experience

Friendly and helpful people

Great Service Department!!

Everybody involved was excellent. Salesman was excellent. He was very helpful and knowledgeable. I will be a return buyer.

Great group of people to work with. Fasted and easiest auto purchase ever had!!!!!

The sales team were very professional and made sure all needs were covered during the whole sale process.

Great service team

Great service

I love it, from sales (Gary) to sales manager (Jake) and signing the of the paper work. Thank you Jake for answering my message late at night!