Our Reviews

From start to finish, everyone was very pleasant to deal with and very accommodating. It was a great experience.

Thank you to Stew and the team. I am very happy with my new AT4 and I look forward to working with everyone again.

I am beyond unhappy and quite infuriated to be honest. I have a 2024 Sierra 2500HD that I recently brought in for service. Please note, this is the first brand new vehicle I have every owned. I have always taken care of preventative maintenance myself. I came for my first recommended oil change and waited for the service to be complete. It was done in a timely manner. Afterwards, my husband asked if my tires had been rotated and I looked at my receipt and it stated they had. This seemed very unlikely however since there were not fingerprints on my dirty rims and no marks from an impact gun that would be required to remove the lugnuts to remove the tires. I shrugged it off. Last week it was time to get my second oil change. This time, I decided to label my tires 1-4 so I would know exactly what tire was where so I would know if the tires had been rotated. When I dropped the vehicle off, I specifically asked this time that the tires get rotated. I was assured this was done at every oil change. This time I left the vehicle there and returned later in the day to pick it up. I looked at my printed invoice to see what was done and it clearly stated that my tires had been rotated. When I looked at my tires, once again there were no fingerprints on the rims, no marks from where an impact socket would have touched the lugnuts. Low and behold, the numbers on the tire revealed that the tires were in the identical position on the vehicle that they were when I dropped the vehicle off. This proved that the tires had not come off the vehicle and had not been rotated. I called to speak to the supervisor and he assured me they had been rotated. He went so far as to tell me that he personally saw the tires off of the vehicle. He proceeded to give me a whole explanation as to why it is important to rotate the tires at every oil change, because clearly he does not realize that I have been working on cars my whole life. Despite me telling him that the tires 100% did not come off the vehicle, he refused to admit that this was possible. He stated that I could bring the vehicle back at my convenience to have the tires rotated. Unfortunately, time is not something I have much of, so to have to return to the dealer to have something done that should have been done in the first place is extremely inconvenient. The following day I had my husband stop at the dealership to see if the response would be different coming from a man. The manager was not there, but a technician was. The technician again perpetuated the lie stating that the tires had been rotated. My husband brought him out to the truck so he could demonstrate how the wheel could possibly come off the vehicle and he immediately made a fingerprint on the rim. This further demonstrated that the tires were not touched. The lying is infuriating. I would have much rathered they tell me that they ran out of time and did not rotate the tires. To continually try to insist the tires were rotated has done nothing by infuriate me. My vehicle has now been in for two oil changes and neither time have the tires been rotated. This makes me wonder if the oil filter has been changed. Unlike older vehicles where you can see the spin on filter, this vehicle has a cartridge filter so it is impossible to really know for sure if it has been changed if you did not witness it first hand. I have completely lost faith in the dealership. I am extremely angry that a business would operate like this. Being a business owner myself, it is appalling that things like this go on and management seems to think it is ok.

The service dept set me up ASAP, had my truck repaired in 1.5 days. So far so good.

They didn't address an issue with dashboard warning lights

Blair and Chris made this the easiest vehicle purchase we’ve been a part of!

Thank you so much for assisting me to purchase my new vehicle! Everyone was so helpful and the transaction was quick! So pleased!

Everything was great start to finish.

Excellent job! The service was prompt and everything was explained properly.

all went well - on time and complete

Went good but I was told they rotated my tires. Even asked on pick up and counter guy and technician said they got rotated. They obviously were not. Even noticed on receipt it said they weren’t. Don’t know why I was lied to.

AT VACHON DEALERSHIP TO SWAP OUT FACTORY INSTALLED RECTANGULAR ASSIST STEPS WITH BLACK 4" ROUND ASSIST STEPS. SERVICE PEOPLE WERE VERY PROFESSIONAL, COURTEOUS, AND EFFICIENT. A PLEASANT SERVICE APPOINTMENT!!

pleasant staff

very easy

Always great in service

Great job and very friendly

Great Service Department!!

Everybody involved was excellent. Salesman was excellent. He was very helpful and knowledgeable. I will be a return buyer.

Great group of people to work with. Fasted and easiest auto purchase ever had!!!!!

The sales team were very professional and made sure all needs were covered during the whole sale process.

Great service

I love it, from sales (Gary) to sales manager (Jake) and signing the of the paper work. Thank you Jake for answering my message late at night!

Friendly courteous and helpful ! Knew what we were looking for and brought it to the lot!

Excellent communication, serviced in a timely manor and a few “ extras” done- like the squeak when the driver side door opens disappeared and my floor mats were clean!

Excellent Service

I showed up with a tire problem with no appt. and they took it in within a reasonable time and fixed the problem with no hassles and a smile. Many thanks to vachon gmc, putnam

Timely aeevice

Kind knowledgeable staff, available and accommodating.

Prompt and professional service.

Gary was great. Very nice, willing to help in every way. Not pushy, very knowledgeable.

It was Good

quick and easy

Great service team

First time buyer at Vachon. I was looking for an SUV with AWD and reached out to my dealer in Rhode Island to find out the salesman I have been either leasing or buying vehicles from joined the Vachon Team. The Salesman, Gino reached out to me and made the process super easy as I wanted GMC Terrain Blackout edition. I do not live close by, I live in Fall River, MA. We did everything online so when I went to the dealer it was just a simple delivery of the new vehicle. Gino is a great sales man and I have been getting cars from him since 2011. The finance dept was also great to deal with and no pressure to buy “extras” I highly recommend Vachon GMC

From start to finish, excellent communication, friendly hometown atmosphere. No pressure to purchase. Test drove multiply vehicles to find the right fit. Easy finance options. Drove over an hour because they came highly recommended. If your in the market, make sure there on your list of stops.

Great service. Vey timely

Always there and helpful

Everything was great

Dealership is always friendly, knowledgeable, fashion, and they remember your name

My experience with the dealership is always a positive one. Working with Bill in the service department is excellent. The service department goes above and beyond to make sure my truck is serviced correctly.

I thought my appointment was at 10:00 am but was actually 11:00. They accommodated me in the mix up and got me in for service asap.

Oil change, covered under certified used car warranty. But sold me supposed recommended overpriced fuel system treatment

Always great service at Vachon!

Gary made this process so easy and smooth. I never felt pressure to buy and buy now. I was given multiple options and allowed time to decide. I sincerely appreciate this!

Not sure if they rotated my tires or checked the rubbing noise I asked them to check

Top quality service! Very accommodating.

Always a good experience

Quick and courteous

Friendly and relaxed

people were polite

Got me in on time , quoted me an hour finish on time. thank you

This is the third time I have used this dealer for service. And all three times we have waited days for parts. This was actually a return visit from the second time because the part took so long to come in and they still had to wait 2 days to get another part. I don’t know if they just don’t carry any inventory for parts or what the issue is but this is highly likely our last visit and will try another dealer.

Everything went well for my recall and my tire issue

My experience was very pleasurable. Our salesperson was very knowledgeable and accommodating with no pressure. We were very pleased with vehicle availability and quality. I would highly recommend Vachon GMC and look forward to dealing with them in the future.

Very helpful with my questions and concerns and attempting to find a part for my car and get it there asap

I have owned the truck for almost 3 weeks and still waiting on my MA registration - - they keep telling me they are working on it. Have not been able to have the truck inspected in MA - - now I am in violation. Upon delivery of the truck, there was damage to the dashboard surface, found this out when I had to go get the truck filled up with gas as they forgot. Showed the sales rep, who got the sales manager and service rep, and they indicated it was from the factory. Ok, so now what. When I call back they indicated if I decided to not get it fixed they would give me a free oil change. Brought the truck to the dealer so the service manager could take pictures, and still no word back. I have call the sales rep and he continues to act surprised that they have not called me. This is the third vehicle I have purchased from Vachon, so I thought all would go well - - all new faces! Go elsewhere, once you pay, they could care less about ya. Plenty of GMC dealerships to go to - - they are a dime a dozen - - go for the best price and don’t hold your breath for after sale experience.

Quick and easy

All good

They took my vehicle in and changed out the steering wheel it was completed quickly and they even washed my truck!

Always do a good job.

All the staff are always helpful and professional! They do a great job!

The service staff is very professional, very accommodating and explained the service my car needed to get that darn check engine light to stay off. Very pleased with the service.

Always a great experience

Friendly and helpful people

Alsways an easy in and out with the service team. No hassles.

They were great

Tech turned on Radio and forgot to turn it off when done. OR the computer glitched again, your choice. In either case it’s not GM’s finest moment. At least this time I wasn’t shorted a quart of oil on the oil change.

Great job guys, thank you! The vehicle was done far sooner than I expected and runs great. I appreciate the time a care you took and especially the bath you gave it afterward. It was accumulating a lot of road salt and grime. You certainly exceeded expectations!

Very professional and fast!

Everything I needed and more. Always a good experience

quick easy painless service

The service department is always so friendly and helpful.

I was given a loaner car while I was without my own. The staff members were all very friendly.

Helpful. Made sure I was taken care of as soon as possible. Gave me a ride when I needed it to find a way home.

Very pleasant and informative at the counter. Quick one day service.

Love you all. Great service.

Very good, experienced personnel. Reasonable explanation of problems and solutions.

Extremely top tier customer service all the way from my sales associate Ben, to the sales manager Jake, to the business manager Joe. Friendly, honest, and extremely fair across the board.

The service guys are great

Fast on time service.

Excellent

They go beyond expectations and make servicing the vehicle an excellent experience.Great dealership!

Always a pleasure to do business with. Honest and reliable service.

Always courteous, competent, and fairly priced. The service is consistently professional, and I appreciate the honest communication and quality work.

very professional

Great communication with Gino, he was a big help, patient & gave me many options & explained them well.

In and out for my service in no time at all.

excellent service

The service managers treated me like a valued customer.

Sales depth. Was helpful and answered all my questions.

Professional answered all questions and and understanding

Were good

Always courteous and professional

Our battery was continuously dying and diagnostics showed it was fine, it died again the next morning. I understand the need to send us home but I wish they dug deeper the first time.

.

It was a good experience,they had the truck I was looking for and and Gino was a pleasure to deal with very professional ,also they gave me a great price on my new SLT Sierra

Barry made my experience extremely easy he was professional and informative.

Good service done quickly.

The entire service team is quick and efficient, from check in through pick up. Special thanks for the car wash and vacuum! A welcome surprise after a SALTY winter!

every interaction was professional, polite and willing find out exactly what works for us. Thank you Ben, Jake and Joe. You all were a pleasure to work with.

Great quick no nonsense experience

Great work neat and clear and on time

Great experience. New salesman but the rest of the team helped him get it done quickly and easily.

Very knowledgeable! Took care of the problem very happy very easy to work with

Team is kind and efficient

Your tech left oil smears all over my interior of my vehicle which I purchased at Vachon. I called immediately once I noticed the first smear, then I noticed another one and another one etc. The individual I spoke with was apologetic and told me the general manager would call me on Monday, which never happened. I have not had the greatest experiences at Vachon whatsoever. I plan on introducing myself in person with the general manager once my schedule allows me to.

Service was good

no pressure atmosphere, nice people

Service done to correct manufacturer defect and car is working properly again. Everything was done on time and complete. Been going to this service dept. for 30+ years and have always gotten things fixed properly without exception.

complementary service was great

Every issue taken care of.

Wonderful experience with Gary Librandi in the purchase of my new 2026 Terrain Elevation!

Just the standard attention to detail and great service that I am used to as a multi decade customer

I arrived early and they took me right in. Shop was very clean and organized. They got me in, problem solved, and out in a very timely manner.